PRIVACY

In this Privacy section, we aim at informing you about the commitments and measures taken by LUMISAN to ensure that your privacy rights are respected. LUMISAN is a Belgian company, founded in 2020, and is located at:

Amber Staes (LUMISAN)
Oude Haachtsesteenweg 36/002
1831 Diegem
Belgium

You may contact us via e-mail at info@lumisan.eu.

LUMISAN ("us", "we", or "our") uses cookies on www.lumisan.eu (the "Service" or the “Site”). By using the Service, you consent to the use of cookies.

This Privacy section explains our Cookies Policy. It discusses what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

Why do cookies exist?

You may or may not know that cookies are quite essential to your web browsing experience. But what exactly are cookies? Cookies are small pieces of text, often encrypted, sent by your web browser by a website you visit. As a result, a cookie file is stored in your web browser and allows the Service or a third-party to recognize you when you come back to the same website. The purpose of cookies is to make your next visit easier and ensures a well-functioning website for your use.

Duration of the cookies

Cookies can be "persistent" or "session" cookies.

Persistent cookies are stored on your device to help remember your information, your settings, your preferences or anything you have previously saved on the website. This helps us to provide you a faster website. Also, it tracks your ‘movement’ on our website and this way we can improve your experience on our website the next time you visit us! F.e. Google Analytics cookies, those are first-party cookies that help you f.e. to show you more relevant ads.

Session cookies allow you to be recognized within a website. Synonyms for session cookies are ‘non-persistent cookies’ or ‘temporary cookies’. As a consequence, the website will adapt to the page changes you made earlier or it will remember the item or data selection you already made. These cookies are active as long as the browser remains active and they disappear after closing the browser. F.e. these cookies remember what you already added to your shopping cart.

Provenance of the cookies

There are two types of origins of cookies: first-party cookies and third-party cookies. First-party cookies are the ones that are put on your device directly by us. Third-party cookies are, in addition to our own cookies, placed on your device by a third party like an advertiser or an analytic system. Those are cookies to report usage statistics of the Service, to deliver advertisements on and through the Service, and so on.

Why would you allow us to use cookies?

When you use and access the Service, we may put some cookies files in your web browser. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

What do we do with cookies?

  1. Collecting Personal Information

When you visit LUMISAN, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Strictly necessary cookies

It is not required to obtain your consent for these cookies, but we would like to inform you that we use these for the following purposes:

  • to collect data regarding any requests (in the contact form) or orders (f.e. hold your items in your shopping cart)
  • to enable certain functions of the Service;
  • to prevent risk and fraud;
  • to provide support.

Your order information may include the following personal data: your name, billing address, shipping address, payment information (incl. credit card numbers), e-mail and phone number. This information is solely used to provide you our products and services, to process your payment information, to communicate with you if necessary, screen our orders for potential risk of fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We share your data with our processor Shopify for functional reasons.

 

  • Preferences cookies or functionality cookies

We store these cookies to remember the choices you have made in the past, such as selecting your prefered language, the region of delivery, login data or your device information.

Your device information is the following: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. The purpose of collection is to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

The data is collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

We listed functional cookies we use below:

Name

Function

_ab

Used in connection with access to admin.

_secure_session_id

Used in connection with navigation through a storefront.

cart

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

checkout_token

Used in connection with checkout.

secret

Used in connection with checkout.

secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

_shopify_u

Used to facilitate updating customer account information.

LUMISAN shares your data with our processor Shopify for functional reasons. We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. We use Shopify to power our online store.

LUMISAN also shares your data with our e-fulfilment center for functional reasons. You can read more about how ShopWeDo uses your Personal Information here: https://www.shopwedo.com/privacy-policy-en-cookies/.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

  1. Behavioural Advertising

When you visit LUMISAN we collect statistics cookies and marketing cookies to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

  • Statistics cookies or performance cookies

This data is stored for information purposes. We would like to know how you use our website and we want to know how popular (based on clicks) some of our products are. It helps us to improve our products and services. None of this information can be used to identify you. It improves the functioning of our website. We make use of a third-party analytics service, named Google Analytics.

We use Google Analytics to help us understand how our customers use our website. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We listed reporting and analytics cookies we use below:

Name

Function

_tracking_consent

Tracking preferences.

_landing_page

Track landing pages

_orig_referrer

Track landing pages

_s

Shopify analytics.

_shopify_fs

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

_shopify_y

Shopify analytics.

_y

Shopify analytics.

 

  • Marketing cookies

We store these cookies to provide you more relevant ads or to limit the times you see an ad. Aside from advertising, this is the only way we can provide you with our newsletters. These cookies may be shared with other organizations and advertisers. We also make use of them for the organization of competitions and/or giveaways in which you can participate. It ensures the functioning of advertisements, including behavioral advertising.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Our principles regarding cookies

LUMISAN informs you if any personal data is compulsory or optional. We respect the principle of data minimization which means that we collect and/or process the data strictly needed for the purpose for which the data is processed. We only process your data for abovementioned ‘legitimate interests’.

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

How we respect your rights regarding cookies

We make sure we respect your right to access, adjust, oppose, limit or delete your personal data, as well as the right to their portability. This last mentioned right can be exercised by (1) requesting the return of the user’s personal data or (2) requesting the transfer of the data to a third party designated by him. Please send an e-mail to us (info@lumisan.eu) to exercise your rights as mentioned above and make sure you add a proof of identity. We want to inform you that we are allowed to ask you for additional information regarding your identity in case of reasonable doubt regarding your identity.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

When you place an order through our webshop, we will retain your Personal Information for our records unless and until you ask us to erase this information.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and our LUMISAN webshop;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We may engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please send us an e-mail (info@lumisan.eu) to exercise your rights as mentioned above and make sure you add a proof of identity.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Our last update was made on 16 September 2020.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@lumisan.eu or by mail using the details provided below:

AMBER STAES, Oude Haachtsesteenweg 36, 2, 1831 Diegem, Belgium

Last updated: [16 September 2020]

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.

For more information go to: https://edps.europa.eu/data-protection/our-role-supervisor/complaints_en